User Data Deletion

Last updated: 2026-06-06

Sentova (operated by Musaic) guarantees, in line with the Meta Platform Terms and Instagram Platform Policy, that users can request deletion of their data at any time. This page explains how to submit a request and how it is processed.

What we delete

IGSID and Instagram username
DM message content and pre-qualification answers
booking data (time slots, scheduling platform identifiers, status)
related service logs

How to request

Email us with the subject line "[Data Deletion Request]".
Include the following:
- your Instagram username
- the connected trainer's account email if known
- the reason (optional)
We reply within 7 business days, and your data is permanently deleted within 30 days.

Contact

Data deletion requests: privacy@sentova.app

Notes

You can also remove the app under Instagram Settings → Security → Apps and Websites. Doing so does not erase server-side data; a separate deletion request is still required for permanent deletion.
Information subject to statutory retention (e.g., transaction records) is kept separately only for the legally required period.